Last Updated: June 15, 2026
Welcome to Floynex Pay. These Terms and Conditions govern your access to and use of the Floynex Pay platform, website, desktop web application, mobile applications, APIs, and related payment services operated by FLOYNEX DIGITAL TECHNOLOGIES LTD ("Floynex", "Company", "we", "us", or "our").
By accessing, registering for, downloading, or using our services, you agree to be legally bound by these Terms. If you do not agree, do not use the Platform.
You are solely responsible for maintaining the confidentiality of your passwords, biometric login data, verification codes (OTPs), devices, and account credentials. Floynex shall not be liable for losses resulting from unauthorized account access caused by your negligence, malware on your device, sharing your credentials, or failing to secure your mobile device/desktop environment.
You agree NOT to directly or indirectly:
Floynex provides payment aggregation and transaction processing services. Transaction completion times may vary depending on third-party providers, network conditions, mobile telecommunications operators, local banks, and international card networks. Floynex acts as a facilitator and is not responsible for external network delays or system downtime.
We reserve the right to impose transaction velocity limits (daily, weekly, or monthly maximums) and run compliance checks at our sole discretion to prevent fraud.
**M-Pesa Integration and Ledger Mechanics:** Floynex processes payments into the platform from M-Pesa to the Floynex wallet via Safaricom Daraja live APIs utilizing an STK Push and a single designated Paybill shortcode gateway. Wallet-to-wallet transfers are handled instantly using internal system ledger logic. Withdrawals or platform gateways out of the Floynex wallet are processed directly back to M-Pesa accounts utilizing live B2C (Business-to-Customer) infrastructure linked to the same business account application.
The platform provides built-in tools allowing users to download or display a unique QR code for external scanning, alongside interactive dashboard buttons to copy or directly share account numbers. During wallet-to-wallet ledger transfers, scanning an active QR code will auto-type the recipient's account number into the payment fields.
**User Verification Duty:** Because the system features automated account typing and copying mechanics, users are required to double-check and verify the recipient's identity details before confirming a transfer. Floynex is not liable for wallet funds transferred to an incorrect account number due to scanning issues, copy-paste errors, or user input mistakes.
Floynex operates an internal user Inbox system. Users will receive direct administration panel messages regarding corporate information, platform emergencies, scheduled maintenance updates, system warnings, and account policy notices. Because these messages contain critical operational and security data, users must not ignore their in-app inbox communications. Notices sent to this inbox are considered legally delivered to the account holder.
Applicable transaction fees will be disclosed before confirmation of a transaction. Once a transaction is successfully processed, all fees are final and non-refundable unless required by law or in the case of verified platform technical errors.
In the event of an unjustified chargeback or reversal initiated by you or your client via their bank/mobile network, Floynex reserves the right to freeze your balance to recover the disputed amount, alongside an administrative chargeback handling fee.
To comply with legal regulations, Floynex may request identity verification documents (KYC), business registration details, proof of address, or origin of funds documentation at any time. Failure to provide requested information promptly may result in immediate transaction rejection, wallet freezing, or account suspension.
You must review your transaction history regularly. Any errors, unauthorized transactions, or payment discrepancies must be reported to Floynex customer support within **thirty (30) days** from the transaction date. Failure to report an error within this 30-day window constitutes a full waiver of your right to dispute the transaction.
When downloading Floynex Pay via the Google Play Store, Apple App Store, or any other digital distribution platform, you acknowledge that these terms are solely between you and Floynex, not the app store operators. You must comply with all relevant third-party store rules. Floynex is solely responsible for app maintenance, customer support, and addressing software bugs.
Accounts with zero login activity for twelve (12) consecutive months will be deemed "Inactive." Floynex reserves the right to charge a reasonable monthly administrative fee against any remaining wallet balances on inactive accounts until the balance reaches zero or the account becomes active again.
We reserve the right to suspend, restrict, investigate, or terminate accounts immediately and without prior notice where fraud, system abuse, regulatory non-compliance, security concerns, or violations of these Terms are suspected. If your account is terminated due to legal violations or fraud, Floynex reserves the right to hold remaining balances indefinitely pending regulatory or law enforcement review.
All trademarks, logos, software, compiled source code, application designs, interfaces, graphics, trade secrets, and intellectual property associated with Floynex Pay remain the exclusive property of FLOYNEX DIGITAL TECHNOLOGIES LTD. No license or ownership right is transferred to you by using our platforms.
You agree to indemnify, defend, and hold harmless FLOYNEX DIGITAL TECHNOLOGIES LTD, its directors, employees, and partners from and against any claims, losses, liabilities, damages, or costs (including legal fees) arising out of your breach of these Terms, your misuse of the platform, or your violation of any third-party rights or local financial laws.
To the maximum extent permitted by law, FLOYNEX DIGITAL TECHNOLOGIES LTD shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, user data, goodwill, financial loss, or business opportunities caused by platform downtime or transaction processing issues.
Floynex shall not be liable for service interruptions or financial processing failures caused by circumstances beyond its reasonable control, including internet outages, major cyberattacks, natural disasters, regulatory changes, telecommunications failures, or third-party bank disruptions.
These Terms shall be governed by and construed under the **Laws of the Republic of Kenya**. Any disputes shall first be resolved through amicable mediation via our customer compliance team before escalation to the Kenyan commercial courts or tribunals.